ORDER CONFIRMATION: Once you complete your order, you will receive an order confirmation from firstname.lastname@example.org. You will also see your order in your My Orders Dashboard.
After your order is placed, you have 30 minutes to cancel your order. Once this time passes, your order will be processed and you will receive an email to this affect and the order will be marked as ORDER PROCESSED in the online store.
ORDER PROCESSED: Once processed, you will receive another confirmation of your order from email@example.com. This means your order is now in production. This confirmation will include your OFFICIAL ORDER #. This confirmation supersedes the one you received after order placement in the online store.
ORDER SHIPPING & TRACKING: Upon shipment of your order, you will receive an email with your final Orbus Invoice, which will include Tracking #’s per package. If your order ships UPS or FedEx prepaid, you will also receive an email from FedEx or UPS with tracking numbers for the package(s).
You must be enrolled to receive invoices via email in order to receive these notifications.
ORDER CHANGES: If you have an urgent change to your order, please contact your salesperson immediately. We will do what we can to modify your order but cannot guarantee we will catch in time for a change to be made. We strive to print your graphic and produce your order as quickly as possible!
ORDER ISSUES: If you received your order and there is something wrong, please contact your salesperson or customer service right away at 630-226-1155. Please be ready with your order number and if you have, pictures of the issue at hand. Please also see our warranty & return policy here