Orbus Customer Service Hotline • 630.226.1155 • 7:00 am to 7:00 pm CST
Orbus Exhibit & Display Group guarantees the quality and functionality of its products when used in the correct manner as illustrated on
each product’s instruction sheet.
Failure to comply with Warranty Terms and Conditions may result in additional charges and fees, determined at the discretion of Orbus Exhibit & Display Group. In cases of warranty disputes, Orbus Exhibit & Display Group reserves the right of the final judgment and/or decision on the nature and cause of damage and the fair and applicable warranty response and/or solution.
Graphic Approval: Graphics must be approved in the shopping cart, or in writing via email when you receive an emailed proof. Please only approve of the artwork when you have double-checked the proof and are ready to commit to printing. The approval is final and not reversible. Approving your proof confirms you are aware of the quality of the file(s) provided. Lead times vary based on the product line AND quantity ordered. When proofs are approved in the shopping cart, your order will be processed faster than if you receive an emailed proof and request artwork assistance/expert review. Custom printed graphics are considered final and cannot be returned.
Pricing: All prices are subject to change without notice.
Lead Times: Extenuating circumstances may require lead times to be adjusted. See our lead time guidelines for more information.
Payment: Customers may qualify for 30 day terms. Contact your salesperson to complete a credit application. We accept Visa, Mastercard, Discover, and American Express.
Shipping: Orbus offers pre-paid shipping options designed to save you from paying higher shipping rates. FedEx and UPS services are offered, as are Freight services. Customers also have the option to use their own UPS and FedEx accounts and can arrange for their own Freight pickup. Will Call/ Instore Pickup is offered from our corporate headquarters outside of Chicago and from our Las Vegas production.
Limitation of Liability: Orbus Exhibit & Display Group® shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the content/materials on the Orbus.com website or the performance thereof, even if www.orbus.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. When placing an order, the customer agrees to the terms of limited liability, warranty, graphic, return and refund policies.
Copyrights © ® TM SM: You the "customer" and provider of the artwork, warrants that the subject matter to be produced is not copyrighted or © ® TM or SM by a third party without prior authorization to reproduce it from its owners. The customer also recognizes that because subject matter does not have to bear a copyright or © ® TM or SM notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold us, the service provider, harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright or © ® TM or SM infringement involving the work produced or provided with or without the © ® TM or SM symbols present.
Trademarks: All trademarks, service marks and trade names of Orbus Exhibit & Display Group® used on the website are trademarks and registered trademarks of Orbus.
Indemnification: You agree to indemnify, defend, and hold harmless Orbus Exhibit & Display Group®, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.